Help and Questions
Frequently Asked Questions
Ordering & Payment
What payment methods do you accept?
We accept all major credit cards, PayPal, and other secure payment methods.
How do I track my order?
If you selected local delivery, you will receive a SMS of an approx time for your order to be delivered.
If you selected standard or express delivery you will receive a tracking number by email once your order has been shipped.
Shipping & Delivery
How long does shipping take?
Please see our shipping policy for shipping estimates.
Do you ship internationally?
No sorry, we only ship throughout Australia.
Returns & Exchanges
What is your return policy?
Please view our return policy here.
How do I start a return?
Contact us with your order number and we'll guide you through the process.
Product Questions
Are your products safe for cats?
Yes! All our cat accessories are designed with your cat's safety and comfort in mind. Pleae note like any cat toy or accessory, customers are responsible for deciding if a product is appropriate for their cat. Always ensure your pet is under supervision when wearing or using any of our products. All products should be inspected regularly and replaced as necessary.
Do all cats reponse to catnip?
Unfortunately some cats may not react to catnip, responses can vary between individuals.
Why don’t you have photos of cats wearing all your designs?
A lot of our fabric is kindly donated to us, which means we sometimes only have enough to make one or two items, like bandanas, bowties, or kickaroos from each fabric. Because of this, we can’t always photograph every design on a cat before it sells. Each piece is unique, and we love seeing how our customers’ cats rock them!
Contact Us
Still have questions? We're here to help! Email us or use our contact form and we'll get back to you as soon as possible.